John Spoon is vice president, Customer Quality and Chief Customer Officer for Nissan North America, Inc., a position to which he was appointed in April 2014. In the role of Customer Quality operations, he reports to Fred Diaz, senior vice president, Nissan Sales & Marketing and Parts & Service, U.S. In the role of Chief Customer Officer, he reports to José Muñoz, executive vice president, Nissan Motor Co., Ltd. and chairman, Nissan North America.
Prior to this appointment, Spoon was vice president, Parts & Service.
Since joining Nissan in 1987 as a district sales manager trainee, Spoon has built upon his automotive experience with assignments of increasing responsibility in sales, marketing, operations, aftersales and Parts & Service including a number of positions in the Southeast and Mid-Atlantic regions.
Prior to joining Nissan, Spoon served as a sales representative for McLean Trucking Company and as an operations manager for Roadway Express.
Spoon holds a master's of business administration from the University of Toledo and a bachelor's degree in business administration from Bowling Green State University. He is based in Franklin, Tenn.
(Updated April 2014)